Return & Refund Policy
3.1 Return Window
If you are not satisfied, you may request a return within 7 calendar days of delivery. After 7 days the product is deemed accepted.
3.2 Eligibility Criteria
-
Item must be unused, unwashed, and in original packaging with all tags.
-
Products marked Final Sale, personal‑care items (e.g., combs), consumables, and customized goods are non‑returnable unless defective.
-
Proof of purchase (order ID, phone number) is required.
3.3 Return Process
-
Email support@dropleo.shop with order details and photos of the item.
-
We will schedule a free reverse‑pickup or provide a prepaid label.
-
Upon receipt and inspection we will notify you of approval or rejection.
3.4 Refunds
-
Approved refunds for COD orders are issued via bank transfer, UPI, or store credit within 7‑10 business days.
-
Original shipping/COD convenience fees (if any) are non‑refundable unless the return is due to our error.
3.5 Exchanges
We currently do not offer direct exchanges. Please return the product and place a new order.
3.6 Statutory Rights
This policy does not affect your statutory rights under the Consumer Protection Act 2019 or any mandatory laws.